OFFICIAL DISTRIBUTOR SIMYO
IN TORREVIEJA

Being with Simyo is a thrill

No surprises
on your bill

Call, browse, do whatever you want with your mobile and fiber… but pay fairly. And since your gigabytes accumulate, you can use them later and make the most of your plan.

No
complications

We provide you with the best fiber and mobile service, you choose what you want and configure the offer to your liking. Set it up as you wish. It’s only fair 😉

No hassle,
with just one click

Check your usage, control your spending, change your plan, your fiber speed… all with just one click and from your personal area.

Unlocked mobiles,
and in installments.

The mobile is yours, you buy it, and you can do whatever you want with it. That’s why at Simyo, all mobiles are unlocked, and you can use them with any carrier.

CUSTOMER
SERVICE

Whether by phone, mail, email, Facebook, Twitter, or Blog, we’re here to help you 😉

FIRST-RATE
COVERAGE

We use Orange’s mobile network, so don’t worry, with Simyo you can talk and browse wherever you want. And now we also have fiber!

What is Simyo?

Simyo is a fiber and mobile telecommunications operator where you’ll get to pay what’s fair. Using your mobile and home internet as usual, but without strange clauses, penalties, or complications, and above all, no surprises on your mobile bill. Plus, if you have leftover data one month, you can accumulate it to use later. It’s fair.

You can get just fiber, just mobile, or both. Set it up the way you want. You choose 😉

FIBER 300Mb

MOBILE 20GB
UNLIMITED CALLS

31,99€ /mth

VAT included

  • Additional lines starting from 3€
I WANT IT

FIBER 300Mb

MOBILE 50GB
UNLIMITED CALLS

35,99€ /mth

VAT included

  • Additional lines starting from 3€
I WANT IT

FIBER 600Mb

MOBILE 150GB
UNLIMITED CALLS

43,99€ /mth

VAT included

  • Additional lines starting from 3€
I WANT IT

FIBER 1Gb

MOBILE 150GB
UNLIMITED CALLS

45,99€ /mth

VAT included

  • Additional lines starting from 3€
I WANT IT

YES
to choose your plan and change it without explanations

YES
at the final prices

YES
to change your fiber speed with one click

MOBILE

12GB
UNLIMITED CALLS

7,5€/mth

VAT included

I WANT IT

Contact us for more tariffs

MOBILE

20GB
UNLIMITED CALLS

10€ /mth

VAT included

I WANT IT

Contact us for more tariffs

MOBILE

50GB
UNLIMITED CALLS

14€ /mth

VAT included

I WANT IT

Contact us for more tariffs

MOBILE

150GB
UNLIMITED CALLS

20€ /mth

VAT included

I WANT IT

Contact us for more tariffs

YES
to accumulate GIGABYTES

YES
to improve your tariff without you having to ask

YES
to share GIGABYTES

FIBER 300

25,99€ /mth

VAT included

I WANT IT

FIBER 600

27,99€ /mth

VAT included

I WANT IT

FIBER 1000

29,99€ /mth

VAT included

I WANT IT

So, YES

Frequently Asked Questions FAQ

Mobile portability is a very simple process that involves changing operators without changing your phone number. This process begins as soon as you receive your SIM card. Your current operator and Simyo will agree on a change date as soon as possible. If there are any problems with the portability, we will contact you to resolve them. Once we know when you will switch to Simyo, we will send you an SMS to inform you. Your Simyo SIM card will always arrive before your portability has been effective and will be deactivated until that moment. On the day the operator change takes place, your old card will stop working (usually overnight, so the change affects you as little as possible), and you can start using the Simyo card.

The gigabytes remaining from your data plan are automatically accumulated for you to use in the next 3 months; you don’t have to do anything. You can see the total accumulated MB in your personal area or the mobile app. If you want more information or have questions, check out the “accumulate gigabytes” section.

Don’t worry, all you have to do is follow these steps:

  • Block your current SIM: in the “Block my current SIM” section of your personal area or by calling us at 1644.
  • Request a SIM card change: by calling us or from your personal area. The SIM card is free; you will be charged for shipping costs (€7 including VAT).
  • Activate the duplicate: The duplicate will arrive in a couple of days. Once you receive it, you just have to log in to your personal area (in the “Duplicate/Activate SIM” section) or call us to deactivate your old SIM and activate the duplicate you just received.

To request a SIM card change, you just need to request it from your personal area or call us at 121 from a Simyo number (1644 from another operator), and we will send you another card. You will receive the new “Triple SIM” card from Simyo, with a special punch that makes it compatible with SIM, MicroSIM, and NanoSIM. So you won’t have to ask for a new card every time you change your phone. The SIM card is free; you will be charged for shipping costs (€7 including VAT). The duplicate will arrive in a couple of days. Once you receive it, you just have to log in to your personal area (in “Activate my SIM duplicate”) or call us to deactivate your old SIM and activate the duplicate you just received.

You can enjoy Simyo’s products on your mobile for as long as you want, with no commitment to permanence.

In the Fiber service, there is a 3-month commitment period. If this is not the case, we will inform you at the time of contracting.

Calling for free at 1644 from any landline or mobile.
Entering the section MY MANAGEMENT/Unsubscribe/Cancel my portability from the customer area and entering the username and password with which you registered when you placed your order.

Remember that your username is your identification document (DNI, NIF, NIE, or passport). If you still don’t have a password or don’t remember it, you can create a new one with your email and username.

To become a Simyo customer, you only need to be of legal age, have a bank card, and an email address. If you have chosen to become a contract customer, you must also have a bank account. If you want to switch to Simyo while keeping your current mobile number, you must be the owner of the line and not have any other ongoing portability. The information we will ask for includes the phone number you want to bring, the operator it belongs to, and the SIM card serial number. Please note that for legal reasons, if you have chosen prepaid, you must be present at the time of delivery of the order and show your ID.

When you become a Simyo customer, you choose which option you prefer: prepaid (you make top-ups and we deduct your usage from that balance) or contract (we bill you at the end of the month). If you are on prepaid but want to forget about topping up, you can sign up for automatic top-up in your personal area on simyo.es or the mobile app.

You can receive a monthly top-up or have your line topped up when your balance is low. Fiber can only be taken in contract mode, but you can combine it with one or more prepaid or contract mobile lines, or without a mobile line.

At Simyo, we will install the fiber as soon as possible. The installer will arrange an appointment within the first 7 days, bring the router, and set everything up before leaving your home. We will keep you informed via email/SMS throughout the process, and you can also check the status of your installation in your personal area.

The mobile lines you bring to Simyo will be deactivated by us at your previous operator when the portability is complete. However, for the fiber, TV, landline, ADSL, or any other mobile line you don’t want, you will need to cancel it yourself once the Simyo fiber has been installed and your mobile lines have been ported.

WHERE WE ARE?

Address

Caballero de Rodas, 70
03182 – Torrevieja (Alicante)

phone

+34 865 688 440

WHATSAPP

+34 865 688 440

schedule

From Monday to Friday:
Mornings: 9:30 – 14:00
Afternoon: 16:30 – 20:00
Saturdays: 10:00 – 14:00