AUTHORIZED LOWI DISTRIBUTOR IN TORREVIEJA

What does it mean to be from Lowi?

Being with Lowi means you’re in charge: share, accumulate, choose. It’s your plan, you decide!

No strings attached.

Belonging to a mobile and fiber operator like Lowi has many advantages, among them, we don’t like to put obstacles in your way. With mobile plans, you won’t have a commitment, and in the case of fiber, it’s just 3 months. Not bad at all!

Final price

Because the price you see is what you’ll pay on your bill. Final price, no hidden fees. Same quality but at the best price, and only paying for what you use.

Free Gb each year

Being with Lowi always brings pleasant surprises, like 25GB for each year with us, gifts, and exclusive promotions through the Mi Lowi App. And many more!

Roaming

Enjoy the highest quality international coverage. Whenever you’re in a country included in Zone 1, you can use your plan’s data as if you were in Spain.

Maximum speed connection

5G connection. Enjoy maximum speed with Vodafone’s 5G network and download and share content in a matter of seconds.

Fiber and mobile offers

All Lowi offers come with final price

Fiber 300 Mb

Without landline

Mobile 10 GB

Unlimited calls

29,95€/mth

I want it

Fiber 600 Mb

Without landline

Mobile 50 GB

Unlimited calls

36,95€/mth

I want it

Fiber 600 Mb

Without landline

2 Mobile 30 GB

Unlimited calls

39,90€/mth

I want it

Fiber 1000 Mb

Without landline

Mobile 75 GB

Unlimited calls

42,95€/mth

I want it

Add more mobile lines from 3.95€

Mobile plans

Mobile rates without permanence

Mbile 12 GB

Unlimited calls

7,95€/mth

I want it

Mbile 30 GB

Unlimited calls

9,95€/mth

I want it

Mbile 75 GB

Unlimited calls

14,95€/mth

I want it

Mbile 150 GB

Unlimited calls

19,95€/mth

I want it

Share gigabytes between Lowi numbers. Receive gigabytes! Share gigabytes!

Frequently Asked Questions FAQs

These requirements are needed:

A DNI or NIE document (original, not a photocopy)
Being of legal age
Having a Spanish bank account
Having an email (for the reception of invoices)

Your portability will be ready in about two business days. During this time, you will not be without service while the porting process is underway.

By phone, calling 1456 if you are not a customer or 121 if you are, and through the Mi Lowi app.

You will be able to view your electronic invoice whenever you want by accessing your personal area on the website or through the Mi Lowi app.

What information does my invoice include?

The summary of your consumption
Your customer details
The details of your invoice
The breakdown of your consumption

Remember that every month, Lowi will send you an email with a link to view your electronic invoice, and additionally, you can download it in PDF format.

When will I receive the invoice?

Between the 9th and the 12th of each month, your invoice will be available in your personal area, and from the 14th to the 18th, you will receive the bank charge for the bill. Before that date, make sure you have enough funds in your account for the payment to be processed correctly.

By accessing your customer area on the website or in the Mi Lowi app. There, you can see the remaining data and minutes in real-time, both total and accumulated.

Whenever you want: you just need to call 121. However, both the old and new account holders must be present to complete the recording correctly. Oh, and have handy:

Current customer:

DNI/NIE
Last four digits of the bank account where the invoices are domiciled.

Nuevo titular:

DNI/NIE
Email
Bank account number

If the change of data is due to death, the new account holder must have the death certificate handy. And last but not least: the change of account holder incurs a cost of 3 euros, BUT if it’s the first time you’re requesting it, there won’t be any cost.

In the case of having a Lowi mobile plan, you don’t have to do ANYTHING! All plans come with roaming activated by default.

So, when you’re traveling, it’s very likely that your smartphone will take the liberty of automatically connecting to the compatible operator in the country (which is the equivalent of Lowi in coverage), and when you return home, you’ll regain your usual service.

If for some reason the automatic connection to the foreign mobile network does not occur, you will have to do it manually. This is what we call a manual network selection. It’s done the same way on almost all phones:

iPhone: Settings > Mobile data > Network Selection > Turn off Automatic > Choose a network
Android: Settings > SIM cards and mobile networks > Choose SIM > Mobile network > Turn off network automatically > > Accept warning messages > Coose a network.

Remember, if you had to manually select a network, you’ll need to manually select the Lowi network again when you’re back home.

Before using roaming recklessly, you know it’s not the same everywhere in the world. That’s why we provide you with a roaming tariff calculator while you’re traveling so you know all about your roaming outside of Spain. If after checking the prices you decide not to use roaming, click here to find out how to deactivate it.

There are two ways:

Access your private area Mi Lowi, where you can activate the voicemail options you choose: while you’re on a call, if you don’t answer, or if you’re turned off or out of coverage.
Dial *147# and the call button, and start enjoying this service. This way, you’ll activate the voicemail service completely for all options, but you can modify it from the private area.

If after a while voicemail isn’t for you, remember that deactivating voicemail is just as easy as activating it.

In case of cancellation or termination, you must return the router. You have 30 days to do so from your cancellation date. Within 24 hours of processing your cancellation, you will receive an SMS with a code to initiate the return.

You have two ways to return it:

Request a courier to pick it up at the address of your choice. You can do this through the following link: https://recogidaequipo.lowi.es. This return option is free of charge.
Go to your nearest Post Office with the router, its components, and the code you received via SMS.

This code is effective from the day after you receive it. This return option is free of charge. If you have more than one Lowi router, you will receive an SMS for each of them. The return procedure is the same, and you can return them at the same time.

If you do not process the return after your cancellation, you will incur a charge of 120€, which you will see in your bank account. In case of return, the charge will not be made, or we will reimburse it as soon as we receive it.

How do I access the Lowi router settings?

Very easy. Access the router by following these steps:

Make sure you are connected to the router via Wi-Fi or Ethernet cable, not through mobile data.
Enter http://192.168.0.1 in the address bar of your browser or visit www.wifilowi.es.
Log in (the username and password are on the back of your Lowi router).

What can you do within the router settings?

Among the common actions are:

Changing your Wi-Fi password
Checking which devices are connected to the network
Limiting the connections of computers

WHERE WE ARE?

Address

Caballero de Rodas, 70
03182 – Torrevieja (Alicante)

phone

+34 865 688 440

WHATSAPP

+34 865 688 440

schedule

From Monday to Friday:
Mornings: 9:30 – 14:00
Afternoon: 16:30 – 20:00
Saturdays: 10:00 – 14:00